Check out the following questions to clear up your doubts. If you have any other questions, don't hesitate to contact us.

  • 1

    Sample free?

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    If you don’t need to custom logo or package design on the products, it will not charge any cost.
    Just tell us your freight collect account like DHL , TNT…, if you don’t have an account, it needs to charge Express fee properly.

  • 2

    What is MOQ?

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    Stocked model 1pcs above
    Customized logo/package, MOQ 500pcs

  • 3

    Is the teeth whitening kit/Sports mouthguard suitable for all people?

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    No, teeth whitening kit is Suitable for adults only, sports mouthguard have Adult and children.

  • 4

    Do I need to disinfect before using it?

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    No, all the materials we use are imported from Japan Kuraray, medical grade.

  • 5

    Is teeth whitening light waterproof?

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    Yes, IP67, only wired teeth whitening light.

  • 6

    If any defective mouthguard or teeth whitening kit, how do you deal with?

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    We have a replacement for the defective products.
    Warn Tips: Any man-made damage we cannot refund and make up. Children's sports mouthguard, worn as much as possible under adult supervision, it needs boil DIY moulding.

  • 7

    How to check your products?

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    For our all products, We will take a full inspection by professional QC personnel and machines.

  • 8

    Can I have my unique design (teeth whitening kit)?

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    Yes, customer’s designs such as package, wavelength, light color, function, etc are welcomed.

  • 9

    Can I have my unique design (sports mouthguard)?

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    Yes, customer’s designs such as package, logo, Material hardness, color, etc are welcomed.

  • 10

    Can you develop new product based on my requirement?

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    Yes, We have a professional design R & D team, with structure, circuit and software engineers, can make products according to your requirements

  • 11

    Do you have a price list?

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    We are a professional supplier of teeth whitening kit/sports mouthguard. All of our products are made according to different package and different artwork or decoration requirements. We don’t have a price list.

  • 12

    How long is your delivery time?

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    Generally it is around 7 days if the goods are in stock. or it is 15-20 days if you need custom package, and according to quantity.

  • 13

    What is your terms of payment?

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    Payment less than 1000USD, 100% in advance. Payment more than 1000USD, 30% T/T in advance ,balance before shipment.

  • 14

    What’s the custom order processes?

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    Design–Making custom mould/logo/package.
    Samples–Making samples by your confirmed
    Confirm Order- confirm order after samples confirmed.
    Deposit– 30% deposit before mass production.
    Production arranged–we will process the production.
    Payment–after full inspection, balance before shipment.
    Shipping–we will ship the goods to destination port or by your forwarder.

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